Warranty Management

To remain competitive, manufacturers of complex products are more dependent than ever on feedback from the field. Collecting, standardizing, and analyzing field data is the central task of warranty management. When problems occur in the field, it is essential to know the failure behavior of your products and to identify potential causes early on. This way, you can initiate appropriate corrective actions to reduce warranty costs.

Using Field Data

As a supplier, you often already receive useful data from the field in the context of warranty claims from your customers. The challenge is to process this field data in such a way that it becomes valuable information for your company. Our software performs this task at the touch of a button and intelligently combines the data according to your specifications. Templates created once bring the different file formats of the customers into a standard.

Responding to Failures

First and foremost, it’s important to check if valid data is available and all warranty claims are justified. With the help of flexibly adjustable validation rules, you’ll learn through Warranty Management whether, for example, failures occurred within the warranty period or if agreed recognition quotas were considered when calculating claims. The reliable validation results make you immediately operational in the event of an objection.

The module for field data analysis is fully integrated into Allegra and supports you throughout the entire process in Warranty Management. If you are responsible for claimed parts, it is crucial to act quickly. Use the potential of the database generated by the software and become active as a result of well-founded analyses. The field data analysis provides you with important insights for the systematic handling of failures: Industry-standard control charts, statistical forecasts, and other analysis methods inform you about the failure behavior of your products.

Warranty Management

To remain competitive, manufacturers of complex products are more dependent than ever on feedback from the field. Collecting, standardizing, and analyzing field data is the central task of warranty management. When problems occur in the field, it is essential to know the failure behavior of your products and to identify potential causes early on. This way, you can initiate appropriate corrective actions to reduce warranty costs.

Using Field Data

As a supplier, you often already receive useful data from the field in the context of warranty claims from your customers. The challenge is to process this field data in such a way that it becomes valuable information for your company. Our software performs this task at the touch of a button and intelligently combines the data according to your specifications. Templates created once bring the different file formats of the customers into a standard.

Responding to Failures

First and foremost, it’s important to check if valid data is available and all warranty claims are justified. With the help of flexibly adjustable validation rules, you’ll learn through Warranty Management whether, for example, failures occurred within the warranty period or if agreed recognition quotas were considered when calculating claims. The reliable validation results make you immediately operational in the event of an objection.

The module for field data analysis is fully integrated into Allegra and supports you throughout the entire process in Warranty Management. If you are responsible for claimed parts, it is crucial to act quickly. Use the potential of the database generated by the software and become active as a result of well-founded analyses. The field data analysis provides you with important insights for the systematic handling of failures: Industry-standard control charts, statistical forecasts, and other analysis methods inform you about the failure behavior of your products.