Welcome to Allegra SD, which serves as a customer front end for the Allegra ticketing and customer support system. Allegra SD is supposed to be deployed on a standard HTTP server with PHP support and can thus be integrated into your existing website.

The Allegra SD manual describes the system requirements, installation process and operation for Allegra SD.

Installing Allegra SD

• What is Allegra Service Desk?
• Step 1: Download Allegra SD package
• Step 2: Check your system configuration
• Step 3: Set permissions
• Step 4: Initial setup

Allegra Server Configuration

• Allegra server settings
  • Activation of the REST interface
  • Allowing self-registration
• Preparing your first helpdesk
  • Creating your first helpdesk
  • Configuring your helpdesk

Branding and Customization

• Replacing background images and logos
• Custom Styles
• Message of the Day
• Customizing Login Screen Title
• Replacing header and footer

Trouble Shooting and Updating

• Troubleshooting
  • REST interface not enabled
  • Wrong permissions
  • CORS not configured
  • Improper URL configuration
  • Password recovery
• Allegra SD update

• Index

• Module Index

• Search Page