Customer Portal#
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Allegra can serve as the core of a customer portal. Together with some other components, you can give your customers the opportunity to submit support requests by email or through their standard website and retrieve all related information.
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The Allegra system can read emails from mailboxes (POP3 and IMAP) and either create new items from them or add comments to existing items.
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You can send emails directly from the Allegra system. The replies to these emails are automatically linked to the original item.
Email Filter Scripts for Customer Portal
Allegra can create items and comments on items from emails. The system itself tries to largely prevent email loops. In addition, it is possible to examine emails for specific content and suppress the creation of unwanted items.
Processing Emails with JSON Content
Allegra can process emails that contain data in JSON format, e.g. from a contact form on the website.
Email Templates for Customer Portal
Allegra can automatically send emails when creating and modifying items. The system also sends emails when registering or resetting passwords. The underlying templates can be changed as desired.
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With the help of workflows, you can cause Allegra to automatically escalate items and send reminder emails. You can also assign a responsible person for items created by email depending on the subject or language of the email. Allegra can also automatically close items that have been open for a very long time.