Customer portal#
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Allegra can serve as the core of a customer portal. Together with a few additional components, you can give your customers the ability to submit support requests by email or through your standard website and to retrieve all information related to them.
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The Allegra system can read emails from mailboxes (POP3 and IMAP) and either create new items from them or add comments to existing items.
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You can send emails directly from the Allegra system. Replies to these emails are automatically linked to the original item.
Email filter scripts for the customer portal
Allegra can create items and comments on items from emails. The system itself does its best to prevent email loops. Beyond that, you can scan emails for specific content and suppress the creation of unwanted items.
Processing emails with JSON content
Allegra can process emails that contain data in JSON format, e.g. from a contact form on the website.
Email templates for the customer portal
Allegra can automatically send emails when items are created or changed. The system also sends emails for registration and password resets. The underlying templates can be modified as you wish.
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With the help of workflows, you can make Allegra automatically escalate items and send reminder emails. For items created by email, you can also assign a responsible depending on the subject or language of the email. Allegra can also automatically close items that have been open for a very long time.