Managing Priorities

The priority can be used to indicate how urgent an item is. But it can also express the ** importance** of an item. Using priority is particularly worthwhile for unplanned items, i.e., those without deadlines. Priority can be used well in conjunction with severity for the implementation of the Eisenhower principle..

You must be logged in as a system manager or system administrator.

Here you manage the globally available priorities. In the configuration of the workspace types (see Workspace Types), you determine which priorities are actually available in a workspace.

• Go to Administration > Customize > Lists > Global Lists > Priority

• You can now change, add or delete a priority. You can assign a symbol (16 x 16 px, GIF, SVG or PNG format) to each entry. You can also assign a CSS style to each entry, which is used to format items in the item browser.

Attention

If you rename an entry, it may happen that the change is not visible on the user interface! This happens if you have specific localizations for the selection entries, which is the case for all predefined entries. In this case, the localized values are displayed and not the label that you define here.