ITIL mapping

	Process / Function	Allegra core focus
Service Strategy	Strategy Generation
	Financial Management
	Service Portfolio Management	Yes
	Demand Management
Service Design	Service Level Management	Yes
	Service Catalogue Management	Yes
	Information Security Management
	Supplier Management
	IT Service Continuity Management
	Availability Management
	Capacity Management
Service Transition	Knowledge Management	partly
	Change Management	Yes
	Service Asset and Configuration Management
	Transition Planning and Support
	Release and Deployment Management
	Service Validation and Testing
	Evaluation
Service Operation	Function: Service Desk
	Function: Technical Management
	Function: IT Operations Management
	Function: Application Management
	Incident Management	Yes
	Request Fulfilment	Yes
	Event Management	Yes
	Access Management
	Problem Management	Yes
Continual Service Improvement	The 7-Step Improvement Process	part of process
	Service Reporting	Yes
	Measurement	Yes
	Business Questions for CSI	Yes
	Return on Investment for CSI	Yes