ITIL Mapping#

Process / Function

Allegra Core Focus

Service Strategy

Strategy Generation

Financial Management

Service Portfolio Management

Yes

Demand Management

Service Design

Service Management

Yes

Service Catalog Management

Yes

Information Security Management

Supplier Management

IT Service Continuity Management

Availability Management

Capacity Management

Service Transition

Knowledge Management

Partially

Change Management

Yes

Service Asset and Configuration Management

Transition Planning and Support

Release and Deployment Management

Service Validation and Testing

Evaluation

Service Operation

Function: Service Desk

Function: Technical Management

Function: IT Operations Management

Function: Application Management

Incident Management

Yes

Request Fulfillment

Yes

Event Management

Yes

Access Management

Problem Management

Yes

Continuous Service Improvement

The 7-Step Improvement Process

Part of the Process

Service Reporting

Yes

Measurement

Yes

Business Questions for CSI

Yes

Return on Investment for CSI

Yes