Managing severities

sysman sysadmin

The severity describes how serious it would be if an item were left unprocessed. Together with the priority, it supports the Eisenhower principle.

You must be logged in as a system manager or system administrator.

Here you manage the globally available severities. In the workspace type configuration (see Workspace types) you decide which severities are actually available in a workspace.

1. Go to Administration > Items > Severities.

2. Change, add or delete severities. You can assign each entry an icon (16 × 16 px, GIF or PNG) and a CSS style for the item overview.

Attention

When you rename an entry, the change may not appear in the user interface. This happens when localizations exist for the selection entries — which is the case for all predefined entries. Allegra then shows the localized value, not the label you assigned.