Managing priorities

sysman sysadmin

The priority expresses how urgent or how important an item is. The priority is particularly useful for unplanned items without a deadline. Together with the severity, it supports the Eisenhower principle.

You must be logged in as a system manager or system administrator.

Here you manage the globally available priorities. In the workspace type configuration (see Workspace types) you decide which priorities are actually available in a workspace.

1. Go to Administration > Items > Priorities.

2. Change, add or delete priorities. You can assign each entry an icon (16 × 16 px, GIF or PNG) and a CSS style for the item overview.

Attention

When you rename an entry, the change may not appear in the user interface. This happens when localizations exist for the selection entries — which is the case for all predefined entries. Allegra then shows the localized value, not the label you assigned.